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Booking Terms

Terms & Conditions of Your Stay

All Bookings

The terms and conditions detailed below apply to all bookings whether made online on the hotel website or made by telephone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with Weetwood Hall Estate. All rates are subject to availability, all bookings are taken at the discretion of Weetwood Hall Estate. The hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.


Payment

You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta. A full non-refundable, non-transferable payment is required for promotional, seasonal and advance purchase rates at the time of booking.
Please note: If pre-payment is not required, then payment is due on departure from the hotel and can also be made using Weetwood Hall Estate monetary gift vouchers or by cheque with a valid cheque guarantee card. On arrival at the hotel, all reservations will require pre-authorisation with a credit card or cash deposit of £150 to cover incidentals during your stay.


What happens if you need to cancel?

Flexible bookings can be cancelled for a full refund before 12 noon the day of arrival. Later cancellations or no-show will be charged at full room rate. Promotional, all-inclusive and advance rates are non-refundable and non-transferable in the event of cancellation. For cancellation policies on corporate arrangements, please refer to individual contracted terms and conditions.


Cancellation by Weetwood Hall Estate

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.


Force Majeure

Weetwood Hall Estate cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control. 


Rates

All rates quoted are per room per night, are subject to availability and include Value Added Tax (VAT) & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. 

 

Food & Beverage

A tray charge will apply to all meals taken in your room. Breakfast times may vary at the weekends. Please contact the hotel with any special dietary requirements. 


Car Parking

Car parking is available at the hotel. Your room booking does not guarantee a parking space and if you find the car park is full, you will be given directions to the nearest alternative site. Parking your car is entirely at your own risk and we cannot accept any responsibility whatsoever for theft or damage to your vehicle or other property howsoever caused. 


Mobility Impaired

Weetwood Hall Estate complies with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking. 


Check In and Check Out

Check in is from 3pm and check out is by 11am. 

Complimentary facilities are available to residents at the near by David Lloyd club.

Please contact the Hotel Reception for details and timings including family swim times. 


Smoking Policy

Weetwood Hall Estate is completely smoke free with the exception of designated outside smoking areas. 


Feedback

If you want to share anything about your experience with us, then we’d love to hear from you. Either email customerservice@weetwood.co.uk or write to:    The Operations Manager, Weetwood Hall Estate, Otley Road, Leeds, LS16 5PS 


General

Weetwood Hall Estate makes every attempt to ensure that information is up to date, but cannot guarantee the accuracy of information or availability of bookings. These terms and your booking are subject to the laws of the jurisdiction in which the relevant hotel is situated.