Introduction Weetwood Hall Ltd has operated as a conference centre and hotel since 1992 and prides itself on being a responsible business and employer. Environmental Policy Weetwood Hall makes every endeavour to promote a positive culture of environmental awareness withing the organisation. With our suppliers and contractors we will continuously work towards a clearer understanding of environmental issues and incorporate best practice in to the operating business model wherever possible. To view details of our Environmental Policy please click here. Corporate Social Responsibility (CSR) The Weetwood Hall CSR details how it undertakes its business practices that aligns its values and behaviour with the expectations and needs of stakeholders, customers, employees, suppliers, regulators and the local community. This document will evolve as policies are formulated and developed that complement the objectives of the Corporate Social Responsibility. Corporate Social Responsibility Index Weetwood Hall Customers Employees Suppliers Environment Regulation Local community Data Protection Consumer Protection Corporate Manslaughter  Weetwood Hall Weetwood Hall Conference Centre & Hotel is owned by the University of Leeds (UOL). Responsibilities include: Operating and managing a safe working environment. Maintaining the building, estate and equipment in good working order. Complying with regulatory requirements. Providing a year round facility to support the provision by the university of continuing professional education. Diligently managing the finances of the business which provides the university with an annual contribution that is out-with HEFC commitments.  Measurement/audit: Detailed strategies and business plans reviewed annually to ensure Weetwood Hall is operated and managed to meet the needs of the business and its customers. Detailed budgets prepared annually and continuously reviewed against forecasts to ensure the objectives of the financial budget are met. Recognition by various organisations who have short-listed Weetwood Hall for various awards. Analysis of the business by the provision of monthly Key Performance Indicators (KPI's). Externally audited by both accountants and the University of Leeds. Customers Customers are paramount to the success of  Weetwood Hall. The endevours of the management team to find new clients and retain existing include; Appointment of a Customer Service Manager (CSM) to enhance communication with customers. Operating of a sales and events team to enhance communication and accurate data transfer between customers and the operations team. Appointment of an external auditor to monitor feedback from the online continuous customer satisfaction survey (CSA), supply objective benchmarking and identify key issues. Appointment of an externally assessed and audited mystery shopper programme that undertakes four visits each year for the hotel and the conference centre. Vision and philosophy for the team of Weetwood Hall which recognises the importance and value of customers. Appointment of an Internet Coordinator to coordinate the developing needs of this market sector. Measurement/audit: Comprehensive audit of the CSA customer feedback by external auditor. Audit and feedback from the mystery shopper programme.  Employee and customer retention. Success of the business. Feedback from post event courtesy calls.   Employees Weetwood Hall is a professional and diligent employer with a staffing complement of approx 120. Health & safety, personal and team development of the team is of paramount importance with the following procedures in place: Annually reviewed P&T strategy Comprehensive and structured induction and appraisal programme Planned and costed legislative and development training programme Programme of benefits and social activities Staff Consultative Committee Measurement/audit: External Investors in People (IIP) audit Measurement of the appraisal process Externally accredited by the Institute of Leadership and Management (ILM) Employee labour and diversity statistics Departmental P&T/H&S and operations audits Suppliers Weetwood Hall works in partnership with a purchasing solutions company to monitor the supply chain for which environmental issues are included where possible. Policies are being developed that will include monitoring food miles, local produce and enhancing the use of Fair Trade products. Menus are designed to meet the needs of those with dietary requirements and “energising snacks” are available in the conference centre to assist with blood sugar levels. Environment/recycling For details of Environment Policy policy click here. Regulation Weetwood Hall works in partnership with an external Health & Safety and Food Safety auditor to monitor, benchmark and advise on safe working practices. Maintenance contracts ensure a safe working environment for employees and customers. Regulators EG: Police/Fire Service/Environmental Health are welcomed whenever they inspect and give constructive feedback. Insurance inspections EG: lifts meet legislative requirements. Inspection by Visit Britain to ensure service standards meet those of a four star venue. Weetwood Hall does meet the legislative disability requirements for an existing building. A monthly maintenance operations meeting ensures that safety and legislative issues are identified and actioned. Insurances are annually reviewed. Measurement/audit: Receipt of any report and feedback from any external audit / insurer. Training records. Local Community Examples of endeavour include: The Managing Director is a governor of Moorlands School; prime objectives include assisting in meeting government educational standards and attaining a sound financial platform. He also has an input into pastoral care. Working with Leeds Grammar School in exhibiting works of art in the conference centre and sponsoring an annual parents evening. Assisting the Sick Children’s Trust in fund raising activities for 16 years. Assisting the Emmerdale charity with raffle/auction prizes for 14 years. The CSM coordinates individual charitable donations and responds to approximately 50/60 annual requests. Assisting the Hope Pastures, horse and donkey sanctuary charity with its annual fund raising event for four years. Sponsoring the BICC breakfast forum for five years. Sponsoring the Simply Networking event for three years. Measurement/audit: Weetwood Hall has not maintained specific records of its involvement with the local community but we are sure that if you contacted any of them, they would endorse our relationship with them. Data Protection Weetwood Hall has a policy relating to its procedures and commitments to the Data Protection Act 1998. Consumer Protection Weetwood Hall also has a policy detailing its commitment to the Consumer Protection (Unfair Trading Regulations 2008). Corporate Manslaughter In recognition of the Corporate Homicide Act 2008, Weetwood Hall reviwed its health & safety policy statement in February 2008 that may impact upoc this legislation.