Compliance Information

Introduction The University of Leeds have owned Weetwood Hall since the 1920s when it was developed as a hall of residence for female students. In 1992 it was developed into a conference centre and hotel. Weetwood Hall Ltd has operated as a four star conference centre and hotel since 1993 and prides itself on being a responsible business and employer. The Weetwood Hall CSR policy details how it undertakes its business practices that aligns its values and behaviour with the expectations and needs of stakeholders, customers, employees, suppliers, regulators and the local community. . Environmental Policy Weetwood Hall makes every endeavour to promote a positive culture of environmental awareness withing the organisation. With our suppliers and contractors we will continuously work towards a clearer understanding of environmental issues and incorporate best practice in to the operating business model wherever possible. To view details of our Environmental Policy please click here. Corporate Social Responsibility (CSR) The Weetwood Hall CSR details how it undertakes its business practices that aligns its values and behaviour with the expectations and needs of stakeholders, customers, employees, suppliers, regulators and the local community. This document will evolve as policies are formulated and developed that complement the objectives of the Corporate Social Responsibility. Corporate Social Responsibility Index Weetwood Hall Customers Consumer Protection Accessibility  Employees Suppliers Environmental and Sustainability Regulation Local community Data Protection Corporate Manslaughter  Weetwood Hall Weetwood Hall Conference Centre & Hotel is owned by the University of Leeds (UOL). The five year strategic plan details: Competitor and market analysis Strategic objectives and delivery  Key measurements and targets  In addition the university expects Weetwood Hall to: Operating and managing a safe working environment. Maintaining the building, estate and equipment in good working order. Comply with regulatory requirements. Provide a year round facility to support the provision by the university of continuing professional education. Diligently manage the finances of the business which provides the university with an annual contribution that is out-with HEFC commitments.  Measurement/audit: Detailed strategies and business plans reviewed annually to ensure Weetwood Hall is operated and managed to meet the needs of the business and its customers. Detailed financial budgets prepared annually and continuously reviewed against forecasts to ensure the financial targets are met. Recognition by various organisations that have short-listed Weetwood Hall for various awards. Results of various benchmarking activities which are continuously undertaken.  Analysis of the business by the provision of monthly Key Performance Indicators (KPI's). Results of external audits by both the appointed accountants and the University of Leeds. Customers Customers are paramount to the success of  Weetwood Hall. The endevours of the management team to continuously find new customers and retain existing include: Appointment of a Customer Service Executive to enhance communication with customers; assist with service recovery when required and evaluate feeback from various cocial media websites. A sales and events team to enhance communication and accurate data transfer between customers and the operations team. Appointment of an external auditor to monitor feedback from an online continuous consumer satisfaction survey (CSA), supply objective benchmarking and identify key issues. Appointment of an externally assessed and audited mystery shopper programme that undertakes four visits each year for the hotel and the conference centre. Appointment of an external sales training company to undertake mystery shopper telephone enquiries to the conference and event sales office so as to evaluate the quality of the enquiry process. Vision and philosophy for the team of Weetwood Hall which recognises the importance and value of customers. Appointment of an Internet Coordinator to coordinate this evolving market sector. Customer security The security of our customers is paramount to the operating of Weetwood Hall and examples of how this is endorsed are detailed below. CCTV coverage around the estate and buildings  Weetwood Hall is staffed 24 hours of the day Respect for guest privacy at reception by not announcing room numbers and any other private information  Spy holes and security chains on all bedroom doors  Bedroom telephone for emergency calls  Incident reporting procedures  Lost property procedures  Lone female resident policy Measurement/audit: Comprehensive audit of the CSA on-line customer feedback by external auditor. Audit and feedback from the mystery shopper programme.  Audit and feedback from the telephone sales enquiry programme.  Employee and customer retention. Success of the business. Feedback from post event courtesy calls. Receipt of awards.Weetwood Hall was the first venue in the North of England to achieve the Meeting Industry Association gold accreditation standard and the fourth in the county. Also were the first hotel in Yorkshire and Humber to acheive gold Investors in People.    Consumer Protection Weetwood Hall has a policy detailing its commitment to the Consumer Protection (Unfair Trading Regulations 2008) which is reviewd annually.  Accessibility Please refer to the Accessibility Statement which is reviewed and updated annually and displayed under the welcome sector of the Weetwood Hall website. In March 2010 Weetwood Hall received the M2 mobility standard designated by the National Accessible Scheme and inspected by Quality in Tourism. Weetwood Hall does meet the legislative disability requirements for an existing building. Employees Weetwood Hall is a professional and diligent employer with a staffing complement of approximately 120. Health & safety, personal and team development of the team is of paramount importance with the following procedures in place: Annually reviewed P&T strategy Comprehensive and structured induction and review programme Planned and costed legislative and development training programme Programme of benefits and social activities Staff Consultative Committee Measurement/audit: Investors in People (IIP) audit and achievement of the IIP gold status in 2010 Achievement of the HRS.com "Excellence through People" award in 2011 Measurement of the appraisal process Results of the externally accredited Institute of Leadership and Management (ILM) training and development programme Employee labour and diversity statistics Long service statistics Results of the departmental business and people reviews  Results if an employee survey undertaken and audited by employees involved with the ILM year three project Suppliers Weetwood Hall works in partnership with a purchasing solutions company to monitor the supply chain for which environmental and sustainability issues are included where possible. Weetwood Hall is a member of the Yorkshire & Humber Regional Food Group promoting the sourcing of regionally produced food. A detailed list of local suppliers is displayed outside the Woodlands Restaurant of the hotel and under the dining section of the website.  One of the refreshments centres located in the conference centre is dedicated to promoting Fair Trade products. Menus are designed to meet the needs of those with vegetarian and wheat free dietary requirements. Energising snacks are available in the conference centre when requested to assist delegates wishing to monitor their blood sugar levels. Environmental and Sustainability For details of Environmental and Sustainability Policy click here. This is reviewed annually. Regulation Weetwood Hall works in partnership with an external Health & Safety and Food Safety auditor to monitor, benchmark and advise on safe working practices which include: Maintenance contracts ensure a safe working environment for employees and customers. Regulators EG: Police/Fire Service/Environmental Health/Trading standards are welcomed to visit, inspect or present constructive advice. Insurance inspections for boilers and lifts. Inspection by Quality in Tourism to ensure facilities and service standards meet those of a four star venue. Monthly maintenance meetings ensures that safety and legislative issues are identified and actioned. Insurances are annually reviewed. Measurement/audit: Receipt of any report and feedback from any external audit / insurer. Inspection records. Local Community Examples of endeavour include: The Managing Director is a governor of Moorlands School; prime objectives include assisting in meeting government educational standards and attaining a sound financial platform. He also has an input into pastoral care. Working with the University of Leeds and Leeds Met University on various projects for undergraduates and Executive MBA students. Assisting Education Leeds/Leeds Learning with various educational projects. Working with Leeds Grammar School in exhibiting works of art in the conference centre and sponsoring an annual parents evening. Assisting the Sick Children's Trust in fund raising activities for many years. Assisting the Emmerdale TV Productions with raffle/auction prizes for many years. The Customer Service Executive coordinates individual charitable requests. Assisting Hope Pastures, horse and donkey sanctuary charity with its annual fund raising event for five years. Sponsoring the BICC breakfast forum. Sponsoring the Simply Networking event. Weetwood Hall is a Leeds Champion and also a member of the Leeds Hotels and Venues Association. Measurement/audit: We are sure that if you contacted any of the above mentioned organisations, they would endorse our relationship with them. Data Protection Weetwood Hall has a policy relating to its procedures and commitments to the Data Protection Act 1998. For further information please click here. Corporate Manslaughter Weetwood Hall has a policy detailing its commitments to the Corporate Homicide Act 2008 which is reviewed annually.